Before You OrderShape, Size and Configuration
- Free equipment layout design
send us your floor plan and dimensions, and we will return a CAD drawing showing how many grills and seats the space supports.
- 3D visuals
from your approved CAD drawings we can arrange a 3D rendering video.
- Exhaust routing planning
hood, ducting and air volume sized to your equipment and ceiling height.
- Function configuration advice
optional modules added to your spec as needed: fans, oil fume purifiers, BBQ racks, induction cookers, soup warmers and more.
Operational Guidance20+ Years and Our Own Restaurants
- Over 20 years in the industry
focused on the development and manufacture of commercial teppanyaki equipment, serving restaurants in China and overseas.
- Restaurant-tested guidance
the group's headquarters runs multiple Ximi Teppanyaki restaurants. We can advise across the whole operation: from design drawings, space planning, workflow and traffic flow, ingredient supply, dish development, service and brand standards through to customer acquisition.
During ProductionOne Contact, Live Progress
- One dedicated contact
the same person from deposit to delivery, reachable at any time.
- Order tracking system
every production step, from the first cut to final packing, can be followed in real time.
Packing & ShippingTracked End to End
- Export packing
protective wrap, plywood case or steel frame for sea freight.
- Sea and air freight
we arrange it, or work with your forwarder.
- Customs clearance and documents
invoice, packing list and certificates required by your market.
- Tracked end to end
you know where your order is at every stage.
InstallationPlanned In, Guided On Site
- Installation manual
we agree the equipment footprint, power supply and ducting position with you before you order, so the unit slots straight into place on arrival.
- Video guides
wiring, power-up, duct connection, marble countertop fitting, and the first firing and seasoning of the plate.
- Remote assistance
video call with our team while your installer works.
- On-site installation and commissioning
for larger projects we can arrange local workers to install and commission the equipment on site.
After-SalesOne-Year Warranty for Quality-Related Issues, Long-Term Maintenance and Video Tutorials
- One-year warranty covering quality-related issues
free warranty service for quality-related issues within the first year.
- 7×24 response
after-sales staff reachable by email or WhatsApp around the clock.
- Spare parts supply
heating elements, thermostats and consumables available long-term.
- Maintenance tutorials
complete video guides for routine care and day-to-day operating questions.
TrainingDish Tutorials, Chef Referral and Restaurant Study
- Classic dish video tutorials
the full process of preparing classic teppanyaki dishes, taught by chefs with over 40 years at the plate.
- Chef referral
we hold a network of teppanyaki chefs across China and can refer experienced ones to help you build your head chef team quickly.
- Study inside a working restaurant
the group's headquarters runs its own teppanyaki restaurants. Before you open, your team can spend time in one and learn the whole operation from the inside.